CONSCIOUS LUXURY

SHIPPING & RETURNS

Customer satisfaction is extremely important to us. Simply put, if you're not satisfied, neither are we.

 

  • COST

We offer a flat shipping rate of $39 for orders under $199

Free international shipping is offered on all orders over $199 USD

 

  • DELIVERY

Please allow 2-8 business days for your order to be processed and shipped.

The average arrival time is 10-20 working days from the time of order confirmation. An order can, however, in the very rare occasion, take slightly longer, but is mainly dependent on your location.

Should your order take longer than 30 working days to arrive please contact us and our support team will resolve the issue for you.

Any duties & taxes are the responsibility of the buyer.

 

  • PRE-ORDER

If an item is listed as preorder, it will ship out once it is restocked. 

 

  • RETURNS

All items can be refunded within 10 days of receiving the order. To be eligible for a refund, your item must be unused and in the same condition that you received it.

Please send us an email directly to  [email protected]  to notify us that you’d like a refund.

 

Please retain the original delivery packaging, i.e padded envelope or box with address label still attached. Please note this MUST be provided for us to issue a refund in any circumstances.

Once your return is received and checked, we will send you an email to notify you that we have received your returned item.

 

We will process your refund within 10 working days of receipt of the goods  We will send you an email to confirm your refund has been processed.

Please note that refunds can take 5-10 working days to show in your account depending on your payment provider. Please contact your payment provider for more.

 

  • SHIPPING RETURNS

We recommend that you return the goods in appropriate packaging, use a ‘signed for’ delivery method and obtain proof of postage. Do not destroy or dispose of any product, even if it is faulty, before arrangements have been discussed with us.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Please note, we will not be held responsible for any taxes/duties on returned items.